Cratejoy Reviews
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Cratejoy Features and Benefits
Key Features and Benefits of Cratejoy:
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Subscription Box Marketplace:
- Variety of Categories: Offers subscription boxes in various niches such as books, jewelry, beverages, arts and crafts, beauty, games, and home accessories.
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Customizable Subscription Boxes:
- Seller Control: The content of the subscription boxes depends entirely on the seller, often including freebies and additional items to enhance the customer experience.
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E-commerce Tools:
- Free E-commerce Tools: Provides tools for setting prices, calculating startup costs, and managing expected revenue, especially helpful for new e-commerce merchants.
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Analytics and Metrics:
- Subscription KPIs: Allows access to metrics like traffic sources, churn rates, cancellation analytics, and lifetime value through the dashboard.
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Promotional Tools:
- Customizable Coupons: Enables the creation of coupons and running promotions to attract new customers and encourage more subscriptions.
- Automated Shipping and Tax Estimates: Automatically calculates tax based on location and shipping rates, depending on the product's weight, price, and type.
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Data Management:
- Export Data and Use APIs: Allows data export to CSV files for further analysis in software like Microsoft Excel.
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One-Time Sales and Add-ons:
- One-time Products: Supports organizing one-time sales for excess inventory, helping to build a customer base among non-subscribers.
- One-time Product Add-ons: Offers the option to add one-time bonus items to regular subscriptions, enhancing revenue streams.
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Email Campaigns:
- Customized Email Campaigns: Allows automation of email processes, including welcome emails, order confirmations, and order shipped notices.
- Abandoned Cart Emails: Integrates with CartHook or SumoMe for automated abandoned cart emails to customers who didn’t complete their purchases.
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Preferred Seller Program:
- Preferred Seller Badge: Earns a badge for displaying commitment to stellar customer service and listing quality.
- Priority Placement: Eligibility for priority placement in categories and sales collections.
- Exclusive Access: Early access to exclusive sales and email marketing campaigns, as well as new features.
- Dedicated Support: Dedicated account management support and personalized coordination with external PR or affiliate channels.
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Customer Service Guidelines:
- Prompt Response: Encourages responding to customer inquiries within 24 hours to maintain a positive customer service experience.
- Returns and Exchanges: Offers strategies for handling returns and exchanges, including replacing products or offering credits for future purchases.
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Marketplace Benefits:
- Zero-Risk Subscriber Acquisition: No upfront cost to list on the Marketplace; only a 10% recurring fee when subscribers are acquired.
- Organic Search Tool: Helps interested parties discover boxes through on-site search, blog posts, and videos, leading to higher conversion rates.
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Marketing Efforts:
- In-House Marketing Team: Drives box lovers to listing pages through email, content, PR partnerships, and affiliate marketing, promoting merchants’ boxes to a broader audience.
These features and benefits make Cratejoy a comprehensive platform for subscription box businesses, offering tools for every stage of the business journey from launch to scaling.
Cratejoy Pricing
Cratejoy offers two primary pricing plans:
Free Plan
- Marketplace Only: This plan allows you to sell on the Cratejoy Marketplace, providing high exposure with daily traffic of 30,000+ unique views and 4 million monthly views.
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Features:
- Listing on the Marketplace
- High exposure
- Ability to work with affiliates
- Support for 138 currencies
- Payment processing through Stripe
- Customer-managed subscriptions
All-in-One Plan (Paid)
- Monthly Fee: $39 per month.
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Features:
- Custom domain
- Unlimited bandwidth
- SSL protection
- Fully responsive website builder
- Customizable web templates
- Access to Cratejoy’s public API
- Advanced renewal and shipping features
- Backend and Marketplace subscriber support
- Built-in customer management tools
- User-friendly, secure checkout
- Supports 138 currencies
- Includes fraud protection
Additional Fees
- Referral Fees: 15% of the total order price, including tax and shipping fees.
- Transaction Fees: 1.25% + $0.10 per transaction, regardless of whether the order was made from the marketplace or your storefront.
Other Plans
- Sell on the Marketplace Only Plan: $24.99 per month.
- Essentials Plan: $79 per month, including a hosted storefront and designer tools.
- Advanced Plan: $199 per month, including all features of the Essentials plan plus advanced features.
For detailed pricing and features, refer to the official Cratejoy pricing pages.
About cratejoy.com Payment Method?
Cratejoy Payments is Cratejoy's own payment processor. It utilizes Stripe as its Payment Gateway and is safe and secure to use. To use Cratejoy Payments, you will need to set up a new Stripe Express account. Cratejoy Payments simplifies payments for both you and your buyers. When your store uses Cratejoy Payments, you can accept payment from buyers by: credit cards, debit cards, Cratejoy Gift Card, Cratejoy Credit, Cratejoy Coupon, PayPal (where available), Apple Pay, and Google Pay. The buyer can use these payment methods, and your sale funds will be available in your seller portal. Cratejoy Payments is mandatory for all new transactions on the Cratejoy Marketplace starting on March 31st, 2023. Sellers who do not install Cratejoy Payments for their Cratejoy Marketplace account will not be able accept any new orders after March 31st, 2023. However, Cratejoy Payments is not mandatory for Storefront transactions, but is cheaper and will provide more benefits than any other processor.
Cratejoy FAQs
Cratejoy Alternatives
Here are the top 10 alternatives to Cratejoy:
- Chargebee: A recurring billing and subscription management platform for subscription businesses.
- Sage Intacct: An industry-leading financial accounting software system with a broad set of functionalities.
- Billsby: A powerful, customizable and easy-to-integrate recurring billing software.
- Maxio (formerly SaaSOptics and Chargify): Empowers growing B2B SaaS leaders to monetize their business and uncover critical financial insights.
- Salesforce Revenue Cloud: A comprehensive cloud-based CRM service.
- Sticky.io: A platform that offers tools for subscription management.
- Zuora Billing: A SaaS company providing software designed to automate recurring billing.
- Oracle NetSuite ERP: Provides a suite of cloud-based financials / Enterprise Resource Planning (ERP) and omnichannel commerce software.
- Shopify: A commerce platform that allows anyone to set up an online store and sell their products.
- Woocommerce: An open-source e-commerce plugin for WordPress.
These alternatives offer various features like recurring billing, subscription management, financial accounting, and more. Each platform has its own strengths and may be better suited to different types of businesses. It's recommended to explore each option and choose the one that best fits the needs of the business.
What are some popular subscription boxes on Cratejoy?
Here are some popular subscription boxes on Cratejoy:
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Finders Seekers - Escape Room Game: This box offers a new set of puzzles every month, each one centered around a different global city. The company behind it, Finders Seekers, estimates that every puzzle box will take about 2-4 hours to complete.
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Plant Club box: This box includes a new live plant each month, along with everything you need to keep it happy and healthy—soil, planters, instructions for care, and anything else that a particular plant might need.
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Hopebox: A self-care box with Christian undertones. Items include things like candles, scrubs, aromatherapy, jewelry, and books intended to be uplifting and encouraging, with a new supportive message included every month.
Please note that the availability and prices of these boxes may vary.
How much does it cost to start a subscription box business with Cratejoy?
Starting a subscription box business with Cratejoy involves several costs. The all-in-one e-commerce platform subscription service that allows you to design and launch your own website costs $39 per month. This includes customer management tools, your own website, access to responsive themes, and advanced payment and shipping management features.
In addition to the platform subscription, there are costs associated with the subscription box itself. The Cost Of Goods Sold (COGS) includes the Product Cost and the Fulfillment Cost. The Product Cost is the cost of all the products in a shipment to your customer, which includes the cost of products themselves, the cost of the box, and the cost of packaging materials. The Fulfillment Cost includes all costs associated with delivering the shipment to your customer, such as the average postage cost and the cost to pack the box.
For example, if your total product cost is $13.35 and your total fulfillment cost is $6.50, your COGS would be $19.85 per shipment.
Cratejoy also charges transaction fees, which are 1.25% + $0.10 per transaction. If you are using Stripe, you will pay an additional 2.9% + $0.30 per transaction in Credit Card Fees.
Finally, there are costs associated with customer acquisition, known as the Cost Of Customer Acquisition (COCA). This is the actual dollar cost to acquire a single customer for your subscription box.
Please note that these are just examples and the actual costs can vary depending on various factors such as the cost of your products, packaging, and shipping, among others.
About cratejoy.com Prices and Cost?
Cratejoy is a platform that offers various subscription box services. The cost of these services can vary widely, depending on the specific box and the items included. However, there are some general costs associated with running a subscription box business on Cratejoy.
The biggest expenses are typically the products and shipping. Other costs to consider include credit card fees, packaging materials, custom box design, and marketing costs. It's also important to factor in the time it takes to find products, pack and ship the boxes, and answer customer questions.
For the subscription box itself, the average cost of products is one of the biggest expenses. The cost of shipping is usually included in the box price. The cost of box materials can vary widely. Other costs include packing materials, outsourced fulfillment (which is generally not considered until at least 200 subscribers), and transaction fees.
Cratejoy charges $39 per month for its all-in-one e-commerce platform subscription service, which includes customer management tools, your own website, access to responsive themes, and advanced payment and shipping management features. There are also transaction fees of 1.25% + $0.10 per transaction.
In terms of pricing the subscription box, it's recommended to have a profit margin of at least 30%. This should cover time spent sourcing products, marketing, and customer service. The number of subscribers also plays a role in sustainability, with 100 being the magic number where most subscription boxes become really sustainable.
Please note that these are general costs and the actual cost can vary depending on the specific box and business model.
How do I start a subscription box business on Cratejoy?
Starting a subscription box business on Cratejoy involves several steps. First, you need to come up with a great subscription box idea. This should be something specific and unique that fits a niche market. Once you have your idea, you need to price your subscription box. This involves figuring out the cost of the products you plan to include and ensuring that the price you charge is profitable.
Next, you'll need to create a prototype of your subscription box. This will help you determine the type of products to offer, the kind of packaging you'll need, and the price point of the box. After you have your prototype, you can begin your prelaunch phase. This is when you start marketing your box and building anticipation among potential customers.
The next step is to set up your website or Marketplace listing on Cratejoy. This involves using Cratejoy's software to create your own subscription store and customizing it using the Cratejoy website builder and custom templates. Once your website or listing is set up, you can start taking orders and ship your subscription boxes.
Finally, once you've successfully launched your subscription box, the last step is to grow your subscriber base. This involves marketing your box, providing excellent customer service, and continually improving your box based on customer feedback. Remember, the success of your subscription box business depends on your ability to retain subscribers and attract new ones. Good luck with your subscription box business!
About cratejoy.com Popular Products and Services?
Cratejoy is a unique platform that offers a vast collection of subscription boxes for all ages and interests. It allows anyone to set up a subscription box and is home to hundreds of themed boxes. Some of the most popular categories include beauty, books, fitness, food, hobbies, wine and spirits, pets, and even cheese. They also have a range of boxes for different recipients like women, men, kids, teens, mom, dad, girls, boys, and seniors. Some of the top-rated subscriptions on Cratejoy include the Finders Seekers - Escape Room Game, the Plant Club box, and the Hopebox which focuses on self-care items. Cratejoy also offers services for those interested in starting their own subscription business.
How do I cancel my Cratejoy subscription?
To cancel your Cratejoy subscription, follow these steps:
- Visit Cratejoy.com and log in with your current email address.
- Once logged in, click on the menu My Subscriptions.
- Next to the subscription you would like to update, click Manage Subscription.
- On the upper right, click Cancel.
- Select a reason and select Cancel Subscription.
Please keep in mind, this will not issue a refund but simply stop the subscription from renewing in the future. If you want to request a refund, please see the related support article on Cratejoy's website.
How do I set up a Cratejoy Payments account?
To set up a Cratejoy Payments account, follow these steps:
- Log in to your seller portal and navigate to the Account Menu.
- Select the "Configure Cratejoy Payments with Stripe" option.
- Input your email address and phone number used on your Cratejoy Seller account.
- Verify your personal details that were populated.
- Link a bank account or debit card.
- Review all input information for accuracy and submit.
After submission, you will be redirected back to your Cratejoy Account > Manage Bank Account page. You have successfully linked a bank account to your Cratejoy account. On this new Manage Bank Account screen, you will be able to view all pending and past payouts linked to your marketplace orders, as well as being able to view and edit your banking details.
Please note that to use Cratejoy Payments, you will need to set up a new Stripe Express account. Cratejoy Payments is mandatory for all new transactions on the Cratejoy Marketplace starting on March 31st, 2023. Sellers who do not install Cratejoy Payments for their Cratejoy Marketplace account will not be able accept any new orders after March 31st, 2023. However, Cratejoy Payments is not mandatory for Storefront transactions.
Can I use other payment processors with Cratejoy?
Yes, you can use other payment processors with Cratejoy. Cratejoy Payments is Cratejoy's own payment processor, which utilizes Stripe as its Payment Gateway. However, to use Cratejoy Payments, you will need to set up a new Stripe Express account. When your store uses Cratejoy Payments, you can accept payment from buyers by credit cards, debit cards, Cratejoy Gift Card, Cratejoy Credit, Cratejoy Coupon, PayPal (where available), Apple Pay, and Google Pay. Please note that Cratejoy Payments is mandatory for all new transactions on the Cratejoy Marketplace starting on March 31st, 2023. Sellers who do not install Cratejoy Payments for their Cratejoy Marketplace account will not be able to accept any new orders after this date. However, Cratejoy Payments is not mandatory for Storefront transactions. If you are not using Cratejoy Payments, Cratejoy supports other payment processors like Stripe, PayPal, and others. The provider and processing time for your payment will vary based on the geography in which you’re located. If Stripe is supported in a country where the seller is based, payments can be accepted from anywhere in the world. If a country is not supported by Stripe, sellers can look into using Stripe Atlas.
cratejoy.com Return Policy?
Here is the information you requested:
Cratejoy's Return Policy: Gifts may not be returned unless they are deemed defective upon receipt by the recipient. Any such returns must be coordinated directly with Cratejoy. These products or services may have limited quantities and are subject to return or exchange only according to their Return Policy.
Cratejoy's Refund Policy: You are eligible for a refund as long as all or part of your order remains unfulfilled. If your entire order hasn't been shipped, you are entitled to a full refund. If only part of your order has been shipped, you will receive a prorated refund based on the number of unshipped boxes.
Cratejoy's Shipping Policy: Shipping rules are the rules that sellers create on Cratejoy that dictate how much shipping cost is charged to customers at checkout. There are two kinds of shipping rules: International Shipping Rules and Product Shipping Rules. For packages that are less than a pound, Cratejoy shipping calculates using the First-Class Mail Parcel cost. For packages greater than a pound, the Standard Post cost is used. Merchants obtaining postage through Cratejoy don't need to take any additional action to take advantage of cubic shipping rates. When the origin, destination, weight, and box dimensions are entered, the cheaper rate of weight vs cubic is automatically calculated for purchasing postage. They recommend shipping to brand-new subscribers within 7 days of their first order, then shipping to all other subscribers in bulk once a month.
What is Cratejoy?
Cratejoy is a platform that connects you with a vast collection of subscription boxes for all ages and interests. It features the most exciting gifts and subscriptions in the world, conveniently all in one place. From beauty and books to fitness and food, you can find the perfect box for yourself or as a gift. Cratejoy also serves as a website builder and eCommerce backend for subscription eCommerce stores, making it simpler for businesses to build and customize their websites, manage their customers, and run their subscription business in one convenient place.
How do I contact Cratejoy for returns?
To contact Cratejoy for returns, you can get help from the seller. Sellers can help with shipments, answer specific questions about a subscription, and accommodate special requests. If you don't have an existing order yet, you can contact any seller by visiting their product listing page and selecting "Contact Seller". If you haven't received your order yet, visit your subscriptions page to check your order status. If you haven't received tracking information yet and should have, you can get help from the seller by visiting the product page and selecting "Contact Seller". Cratejoy support can help you with account or purchasing issues by creating a ticket with their team. You can also reach out to them via email for press inquiries at press@cratejoy.com, partnerships at partnerships@cratejoy.com, and affiliate program at affiliates@cratejoy.com.
If you need to request a refund, you are eligible for a refund as long as all or part of your order remains unfulfilled. If your entire order hasn't been shipped, you are entitled to a full refund. If only part of your order has been shipped, you will receive a prorated refund based on the number of unshipped boxes. The process to request a refund varies slightly depending on when your subscription was originally started. For new orders and subscriptions, log into your Cratejoy account, navigate to the Subscription page, select the subscription needing refunded, request a refund by scrolling down to the order history section, where you'll find a "Request Refund" button next to the unfulfilled order, and complete the Refund Request Form. For older subscriptions, log into your Cratejoy account, access the Orders Page, find Older Orders, initiate the Refund Process, and fill out the Refund Request Form. If you encounter any problems during the refund process or have additional questions, Cratejoy Support is ready to assist. You can reach out to them at support.cratejoy.com for personalized help.
Can you tell me more about the shipping rules on Cratejoy?
Shipping rules on Cratejoy are the rules that sellers create to dictate how much shipping cost is charged to customers at checkout. There are two kinds of shipping rules: International Shipping Rules and Product Shipping Rules.
The general way that shipping rules work on Cratejoy is as follows:
- Look at the list of products that a customer has added to their cart.
- See if there are any free shipping coupons or gift cards that would apply to the products in that list and if so remove them since they shouldn't be used in calculating shipping costs.
- Take all the subscription products and calculate the shipping costs based on which shipping rules apply.
- If there are any International Shipping Rules (also called Global Shipping rules) that apply then they would take precedent, get applied and Product Shipping Rules would NOT get applied.
- If no Global Shipping Rules apply then look to the Product Shipping Rules for those one-time products: If a Flat Rate Shipping is configured then use that, if not then use the Auto-Calculating if that is configured.
- This results in a shipping cost total for the one-time product(s) in the cart.
- Add the shipping cost of the subscription product(s) and one-time product(s) together for the total shipping cost. The total shipping cost is what is shown on the checkout page to the customer once they fill in their shipping address.